If an order paid through TradeVistar did not arrive, or does not match what was agreed, Trade Assurance helps you resolve it.
How to raise a claim
- Open the order in My Orders
- Choose Return or Raise a dispute
- Describe the problem and attach photos if you can
- Our team reviews the claim with you and the supplier
What you can expect
- Your payment stays on hold while the claim is reviewed
- If the claim is accepted, you receive a refund
Learn more about Trade Assurance.